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Support Center Representative

Company: N/A

Location: Rockville, MD

Pay: $17.00 - $19.00 /Hour

Contact Information


Name: Sparks Group
Phone: 301-926-7800
Fax: n/a
Apply Online

Job Description

Job Summary/Company:

Well-known, private industry company is seeking a talented recent college graduate (or near graduate) with a goal of establishing a career within the financial industry. This is an entry-level position within the company’s call center with exponential opportunity for growth. 100% of employees are promoted within the company within 2 years. Incumbent candidate will respond to calls from SRO’s, brokerage firms, lawyers, the general public, and the media, among others. This position allows you to work from home twice a week, with laptop and necessary tools being provided by the company!




Responsibilities
:


• Utilize various corporate applications to respond to client requests for information regarding the company, its members, and investor resources


• Log cases in CRM application and ensure resolution within the allotted timeframe


• Provide support to internal and external customers


• Provide navigation and procedural support to the general public with regard to company’s investor resources and the customer complaint center


• Respond to requests for reports or publications


• Process Media Source orders for internal and external customers




Job Requirements

Qualifications/Background profile:


The successful candidate will have:


• Bachelor’s degree, or currently enrolled and within one year of obtaining


• 1-2 Years of customer service or work experience


• Must demonstrate attention to detail, sound judgement, and solid organizational skills


• Excellent analytical, interpersonal and communication skills


• Familiarity with Windows-based computer applications


•General business knowledge, an understanding of the securities industry, and experience with a case management system preferred


Qualified candidates should send their resume OR call Sparks Group at 301-926-7800 for additional details. Please note resume must include a valid email address in order to be considered.


We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!