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Service Now Administrator

Company: N/A

Location: Hillsboro, OR

Pay: N/A

Contact Information


Name: Andrew Allworth
Phone: 5032053440
Fax: n/a
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Job Description

***Seeking W2 employees. Must be able to convert full-time without sponsorship.***

ServiceNow administration and implementation experience to assist with our client's implementation. This ServiceNow Admin will be working with both the team and the VAR to configure ServiceNow based on some requirements. The ServiceNow Admin will need a good working knowledge of ServiceNow, particularly the ITSM and PPM components.

Perform day to day administration of the ServiceNow system, including making approved changes to process and work flows
* Perform ServiceNow implementation tasks including but not limited to: configuration, integration, testing, requirements gathering and solution design
* Develop clear and concise technical and process documentation, making use of the knowledgebase module within ServiceNow
* Work directly with end users to resolve support issues within ServiceNow
* Communicate ServiceNow process, operations and capability information to all levels of management and other applicable resources
* Work with business users to identify and refine business requirements and workflows
* Develop systems integrations and process automation - fully utilizing the platform's workflow capabilities
* Create ServiceNow reports and dashboards
* Support the design of ServiceNow integrations and work with Service Now, business partners and technical teams for implementation
* Facilitate workflow enhancements to the ServiceNow application including automation and/or additional self-service features and functions
* Perform additional duties as requested
Responsibilities:
* Strong working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management required
* Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features required
* ServiceNow System Administrator Certification preferred
* ServiceNow Implementation Specialist Certification preferred
* Excellent customer service and communication skills
* Ability to write detailed documentation around processes, procedures, and day to day tasks
* Ability to independently work on projects through completion
* Maintain a high level of teamwork and communication across various IT and business groups




About TEKsystems:

Join TEKsystems®, a leading IT staffing, IT talent management and IT services firm, and get your career on the fast track. We have more than 100 offices worldwide, and we partner with over 6,000 clients and place over 80,000 consultants per year. At TEKsystems, we seek to understand our consultants' skills, goals and interests, allowing us to present targeted job opportunities on a contract, contract-to-hire or direct placement basis. TEKsystems' leadership in the market stems from our sincere and personal commitment to driving the success of our customers, consultants and each other.



The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888 472-3411 or email accommodation@teksystems .com for other accommodation options.

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